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kreepsymusic's avatar
kreepsymusic
3 years ago
Solved

Missing _Installer folder

I've been trying to repair Sims 4 since yesterday when I purchased Growing Together. I've followed the steps provided in VC++ and .dll errors with Origin Searched The Sims 4 files folder and to my ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@kreepsymusic  The _Installer folder should be within the game's program files, so make sure you're looking there, not within Documents.  If you installed Sims 4 through Origin or the EA App, these are the default locations, respectively:

Program Files (x86)\Origin Games\The Sims 4

Program Files\EA Games\The Sims 4

If you don't see the _Installer folder in either of these locations, please post a screenshot of the folder's contents.

Please also let me know what issue you're trying to solve, if any, other than that the folder is missing.

kreepsymusic's avatar
kreepsymusic
3 years ago

@puzzlezaddict  Thanks for responding. I looked in the right place and no Sims 4 anywhere 😕

I have no idea what I did but sent what I could find.

Thanks for your help

  • kreepsymusic's avatar
    kreepsymusic
    3 years ago

    Just an update on Sims 4 problem: I've tried installing The Sims 4 but am getting an error VC+ run time redistributable package was not installed ...

    No game files to be found in Program Files (x86) or Program Files.

    Please help  I miss that pretty green plum bob

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @kreepsymusic  The first screenshot you've posted is for the EA App's program files, which is not where Sims 4 would be installed by default.  But the game isn't installed at all, so that's not relevant at the moment.

    Instead, you'll need to manually install, or reinstall, the VC++ runtimes that Sims 4 uses.  Start with the 2022 runtimes:  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

    https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

    You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to install Sims 4.

    It's worth clearing the App's cache too:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    If you get the same error, let me know.  If you get a different error, please post a screenshot.

    • kreepsymusic's avatar
      kreepsymusic
      3 years ago

      @puzzlezaddict  Thank you for the help and info. I removed the Microsoft Visual C++ Redistributables the got the new runtimes.

      While I was downloading the Sims 4 I could get access to the Program files, deleted old versions of V C++. I thought that would work .

      It did not. see att

      I have the new versions of Microsoft Visual C++ Redistributables but I'm not sure how to add them.☹️

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @kreepsymusic  Like I said, you need to manually install the VC++ runtimes from the download link I posted before.  Download the installers and run them, then restart your computer.  Don't use the ones within the Sims 4's program files: if those were going to work, they probably would have already.

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