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Acurapassion's avatar
Acurapassion
Rising Novice
2 days ago

Missing packs after update

After the update, when I try to resume my game, it tells me that some packs are missing, but the list is blank. It also says that my game data is incomplete, and 56 build buy items have been removed.

 

So I am unable to play right now, because I don't want my game to get messed up.

1 Reply

  • Acurapassion​  Please load a new save and see which of your packs are missing.  You can filter CAS or Build/Buy per pack; anything not installed and active will be listed as unowned.

    For anything not loading, check Marketplace > My Collection to see whether it's deactivated.  If it is, you can enable it with the Pack Selection button.

    If the content is listed as not installed, or it's not listed at all, check the EA App, under Sims 4 > Manage > Manage add-ons, to see whether the App still thinks you own and have installed the packs.