Forum Discussion

2 years ago

Solved

Missing packs/linking ea app-epic games

Hi! I have problems linking with epic games.I had most of the packs on ea app before and had no problem until i wanted take advantage of the free bundle deal on epic games bc i didn’t have that one stuff pack.I did manage to link my accounts and i was launching the game by epic games for some time.But today i decided to buy my wedding stories via ea app and thought it could also be playable but i was wrong☹️(

Now what happens is if i launch the game via epic games i could play all of my packs except my wedding stories if i launch it via ea app i could only play my wedding stories and all of my other packs seem like i’ve never purchased them…

While searching online i read repairing the game would help but it didn’t and i don’t even know if this was the reason why my packs are gone…

I’ve spent so much money on my packs and it’s so unfortunate to experience something like this. I really hope someone can help me.

This is my first time writing here so i’m sorry if i made any mistake,i just feel really disappointed about the whole thing and hoping to find some help.

puzzlezaddict
2 years ago
@esingrl Only one EA account can be linked to a given Epic account, and vice versa. It sounds like you have two EA accounts, one linked to Epic and one not, because Epic is automatically signing you into some account at least whenever you try to launch Sims 4. There's no way to link the second without unlinking the first. That is something you probably don't want to do here. The easier approach would be to get your money back for Wedding Stories and purchase it through the correct account.

That, in turn, is a job for EA customer support. Sims 4 packs are treated as DLC and therefore not eligible for automatic refunds, but support may make an exception, or offer to merge the second account into the first one, if you explain the situation.

4 Replies

puzzlezaddict
Hero+
2 years ago
@esingrl Are you sure that you bought Wedding Stories in the same account that's linked to Epic? Because what you've described is exactly what would happen if you were using two separate accounts.

To double-check, open any EA site (ea.com is fine), click the Sign in button, and sign in with your Epic account details. Then find the EA username on that page and compare it to the one you've used to buy Wedding Stories.
esingrl
2 years ago
I did get live chat help from staff and apperantly my account wasn’t linked to epic games to begin with.So yeah probably i did buy it in different accounts.The problem is i did use this method to link the accounts and i could play it for days via epic games without any trouble despite they weren’t linked.And after the purchase epic games was automatically launching the ea app so it wasn’t asking me for id,password anymore.I did uninstall the game all together to relink them using the same method but again all my other packs seem to be purchased but not my wedding stories.I don't know if there is another method to link them because so far this one isn't working for me.
puzzlezaddict
Hero+
2 years ago
@esingrl Only one EA account can be linked to a given Epic account, and vice versa. It sounds like you have two EA accounts, one linked to Epic and one not, because Epic is automatically signing you into some account at least whenever you try to launch Sims 4. There's no way to link the second without unlinking the first. That is something you probably don't want to do here. The easier approach would be to get your money back for Wedding Stories and purchase it through the correct account.

That, in turn, is a job for EA customer support. Sims 4 packs are treated as DLC and therefore not eligible for automatic refunds, but support may make an exception, or offer to merge the second account into the first one, if you explain the situation.
esingrl
2 years ago
I’m in contact with them and hopefully there will be a solution.Thank you so much for your help.