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aztrophobia's avatar
aztrophobia
Newcomer
15 hours ago

My add ons/packs i bought are missing

I have bought the vampire pack and buissness and hobbies pack yesterday, with all my efforts it wouldnt let me play them but consistently showed me i already owned them, i did digging online and turns out the packs are not even in my eectronic arts folder in my documents on my pc, i tried uninstalling the game and installing it again, i tried removing all the mods, i have tried repairing the game and nothing seems to work, im upset i spent money and i cannot even play the said packs, im shocked at the mere fact that they arent even in said folders, im stuck i dont know what to do 😔

9 Replies

  • aztrophobia's avatar
    aztrophobia
    Newcomer
    13 hours ago

    they are completed. as i said files are missing that would boot up the add ons, they arent in the folder, i see alot of people struggling with the issue but mine seems different

  • I have a total of 15 Add-Ons and its doing the same thing, its like they just disappeared from my account despite me using them regularly.

  • aztrophobia's avatar
    aztrophobia
    Newcomer
    11 hours ago

    since there are so many of us its likely on EA side of fault, im just baffled and i just want to enjoy the game, i know i did everything right since i checked every single reason it might not be working

  • aztrophobia's avatar
    aztrophobia
    Newcomer
    11 hours ago

    please can you look into this because genuinely spending money and then for it to not only not work but also the fact the files arent even in the folder?

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