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SatanMeSideways's avatar
SatanMeSideways
New Rookie
3 years ago
Solved

My cloudsync folder full of .user, .lastsync, and .back files?

Hi, I moved my Sims 4 game from my 2nd HD to my 3rd HD, now my game won't sync my names saves or anything at all. There's currently nothing in my Sims 4 saves folder but going to C/user/appdata...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @xXSalibathXx  Thanks for the screenshot.  Those files are all several orders of magnitude too small to be Sims 4 saves, and probably too small to contain any meaningful data at all.  I'm not actually sure what they're for, but I can ask around if you're curious.

    You can still search your computer for any stray Sims 4 saves.  Open a File Explorer window, click This PC in the left panel, and enter Slot_ in the search field in the upper-right corner.  If the search finds any saves, select one and click the "Open file location" menu button, and you'll jump to where the saves are.  From there, you can move them back to the correct folder.

    If you don't find any saves there, and there aren't any uploaded to OneDrive (which can happen automatically, so please check), then they're unfortunately gone.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@xXSalibathXx  Thanks for the screenshot.  Those files are all several orders of magnitude too small to be Sims 4 saves, and probably too small to contain any meaningful data at all.  I'm not actually sure what they're for, but I can ask around if you're curious.

You can still search your computer for any stray Sims 4 saves.  Open a File Explorer window, click This PC in the left panel, and enter Slot_ in the search field in the upper-right corner.  If the search finds any saves, select one and click the "Open file location" menu button, and you'll jump to where the saves are.  From there, you can move them back to the correct folder.

If you don't find any saves there, and there aren't any uploaded to OneDrive (which can happen automatically, so please check), then they're unfortunately gone.

SatanMeSideways's avatar
SatanMeSideways
New Rookie
3 years ago

@puzzlezaddictHi there again, thanks for the info! If you wouldn't mind seeing what those files are so I can make know what they are, that'd be great!

I didn't find any Sims 4 Slot_ files unfortunately so I'll check out my OneDrive.

I appreciate the information and help! 🙂

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @xXSalibathXx, 

    I think I can help shed some light!


    Those are cache files the EA app is using to help it keep track of the most recent cloud saves for your games. So when the EA app is cloud syncing game saves, it'll create those files so it can reference them. 

    • SatanMeSideways's avatar
      SatanMeSideways
      New Rookie
      3 years ago

      Hi @EA_Kent

      When you say reference them, what do you mean exactly?

      Thank you for the reply!

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hey there, 

        I don't know the exact specifics, but it's just part of the system the client uses to keep track of cloud saves. Those files are there to help it keep track of the saves. 

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