Forum Discussion

10 years ago

My computer is shutting off when I load the Sims 4.

When I open the Sims 4 it loads just fine, but after a few minutes of playing my computer shuts down. It doesn't restart it just turns off. I checked the battery and it was fine and my laptop isn't ov...

Anonymous

9 years ago

Approved

I have the same problem but it lets me play for a short time. Then freezes the enitre computer. So that I can see the screen saver to my computer but also the rim of the sims game.

crinrict
Hero+
9 years ago
Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.