Forum Discussion

4 years ago

Solved

my game after update wont open

hi i need help, after the new update i cant open ts4, when i try to start the game it keeps loading on white screen and after few seconds it kicks me off. can you help me please i want to play, thank...

puzzlezaddict
4 years ago
@elliewantplay Please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If you have Discord installed, please also check the Task Manager's background processes list for any Discord-related entries, and shut them down if you find them.

If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit. Let me know either way.

If you get the same white screen, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict

Hero+

4 years ago

@elliewantplay Please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If you have Discord installed, please also check the Task Manager's background processes list for any Discord-related entries, and shut them down if you find them.

If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit. Let me know either way.

If you get the same white screen, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/