Hi @puzzlezaddict !
I’ve tried to uninstall Onedrive (I have no use of it) but my game keeps crashing.
I’ve tried to enter in Create a sim with another family, another save and the game doesn’t crash. But I’ve remembered that this problem has begun when two kittens have joined my family so I’ve deleted the kittens and my game has stopped crashing. I’ve tried to add a new kitten and the game automatically crashes. So it’s a problem with kittens it seems 😅.
Thanks for your help!
@MissEunhye If you want to troubleshoot the issues with pets further, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also try playing in a clean user folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be in the folder you've moved but temporarily not read by the game.) Don't add anything to this new folder yet; just see whether you can create a household, with kittens, and whether you can save your progress.
Community Manager
