Intel(R) Core(TM) i9-14900KF (32 CPUs), ~3.2GHz
Yes, they actually sent a guy out and he put in the same processer I had before. This makes no sense to me, as my only problem was the Sims 4 crashing. I could play Inzoi just fine, which seems like another oddity, as I would think the system demand was probably much higher. I do have a ton of CC and mods for the Sims 4, but why I needed to replace the processor still makes no sense to me. I'm just glad I paid for the premium support plan, so it was no cost to me. Game is running great now.