This has been going on for a few days, maybe a week. I have uninstalled/reinstalled 3 times, removed all mods, it seems to happen regardless. I've attached my dxdiag file to see if anyone sees anything that might be causing this.
I am currently playing a vanilla game, so this is not mod or cc related.
I appreciate any help as I am beyond frustrated!
Holly
Here's the perfmon /rel result for 2:18, the time of the last crash.
Hello,
I think I have done everything as recommended, but the problem persists. The BIOS is now at 2.14, and I uninstalled the NVIDIA driver, then used the NVIDIA app to reinstall. However, it just crashed again, after all changes were made. Do you see the reason on the attached file? I'm guessing it's still the video driver, but I am not familiar with the DXDiag report.
Thanks in advance,
Holly
hollyw26 Thanks for the dxdiag, which lists one crash of the Nvidia graphics driver and two that may be related to your high-end processor and some default overclocking settings. Let's start with the latter first. This issue is often fixed with a BIOS update, so please update yours. I believe this is your model:
https://www.dell.com/support/product-details/en-us/product/alienware-aurora-r16-desktop/drivers
You can double-check by clicking This Device and entering your service tag. If it is the right model, please install BIOS version 2.14.0, which is newer than your currently-installed 2.12. Then try again to play.
If this doesn't help, please do a clean uninstall and reinstall of the graphics driver, as described here:
If that doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for errors that happened at exactly the time of any Sims 4 crash from after you updated the BIOS. (I don't need to see the older ones.) If you find one, double-click it to see more details, then copy that info and paste it into a reply here. I'd like everything you find except for exact duplicates. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
