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squishyARMYs's avatar
squishyARMYs
New Rookie
3 years ago
Solved

My game is COMPLETELY broken

So the day before yesterday, I was playing the game and my computer ran out of battery and shut down before I could save mid-game. So I plugged it in and saved when it turned back on. Afterwards, my ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @squishyARMYs  Please disable the EA App, the two Tablets, Edge, Teams, and XBox App Services on startup.  You can open these apps whenever you want, but right now, they're running all the time and collectively using a lot of RAM that your computer could better direct elsewhere.  Restart your computer after changing the settings.

    If you still can't play, please create a new admin Windows account and try playing there.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to sign into the EA App and launch Sims 4 without reinstalling anything.  Here again, don't open any other apps while trying to play.

    Please also let me know what other changes you made to your system.  I can't really help if I don't know what other troubleshooting steps you're trying at the same time.

squishyARMYs's avatar
squishyARMYs
New Rookie
3 years ago

I messed with it a little trying to follow instructions online to solve the plroblem.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@squishyARMYs  Please disable the EA App, the two Tablets, Edge, Teams, and XBox App Services on startup.  You can open these apps whenever you want, but right now, they're running all the time and collectively using a lot of RAM that your computer could better direct elsewhere.  Restart your computer after changing the settings.

If you still can't play, please create a new admin Windows account and try playing there.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to sign into the EA App and launch Sims 4 without reinstalling anything.  Here again, don't open any other apps while trying to play.

Please also let me know what other changes you made to your system.  I can't really help if I don't know what other troubleshooting steps you're trying at the same time.

  • squishyARMYs's avatar
    squishyARMYs
    New Rookie
    3 years ago
    @puzzlezaddict Yeah my bad I should've mentionned that this is my last hope like I tried multiples online tutorials to solve the problem before but I didn't touch anything else since reaching out to you dw. Deactivating these apps didn't change anything sadly. However, I created a local account and it worked! Like the game works as it used to. How can I transfer my saves, mods and tray to that account? Or will that be the only way i'm able to play from now on? Because I think it's offline.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @squishyARMYs  You can transfer your saves to the new account easily.  If you want to try one more time to salvage the old account, try the takeown command, as described here:

    https://answers.ea.com/t5/Technical-Issues-PC/new-install-windows-11-can-t-start-damaged-or-missing-game-files/m-p/12115824#M241041

    But if it doesn't work, then yes, just use the new account.  While in your old account, move the files you want to keep into C:\Users\Public, which is accessible from any account on your computer.  Then sign into the new account, grab the files from Public, and add them to the Sims 4 folder in that new account.  Please test the files in batches so you know right away if the game stops working again.

  • squishyARMYs's avatar
    squishyARMYs
    New Rookie
    3 years ago
    @puzzlezaddict I tried the takeown command and it said "access denied", do you have any ideas why or how to counter that? If not it's okay I will just use the new account but just in case I can try again.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @squishyARMYs  That could happen if you're not signed into an admin account, or perhaps if you're running the command from one admin account on the user folder of a different admin account.  If neither of these is the case, try running the command on the Electronic Arts folder, or the Documents folder.

    If these steps don't work, I can try to find a more forceful intervention, but you might just want to use that new account.

  • squishyARMYs's avatar
    squishyARMYs
    New Rookie
    3 years ago
    @puzzlezaddict Yeah I think I'm just going to use that new account. I feel like the old one might just fix itself with time. Anyways, thank you for really trying to help me and thank you for your time. You saved my life I really thought I wouldn't be able to play ever again. I just wanted to play with that new infants update and it's finally possible thank to you. 🙂
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @jadealiice  The original poster said my suggestion of playing in a new admin account worked.

    If you'd like help with your own issue, please describe it in more detail.  And let me know what troubleshooting steps, if any, you've tried already.

  • squishyARMYs's avatar
    squishyARMYs
    New Rookie
    3 years ago
    @jadealiice It worked good at first, the same problems would resurface on the new account and I would just create another one. I tried to make a new one today but this time I couldn't even open the game without being met with the same error message so I think the hack stopped working. I think I'm just going to wait for new updates or sum. Something similar happened to me before (not as intense tho) and the games just repaired itself with time. I don't think there is another way at this point. :/
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @squishyARMYs  It's worth running a virus scan on your computer.  Download Malwarebytes (the free trial is fine) from here:

    https://www.malwarebytes.com/mwb-download

    Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C drive (and any other if you happen to have an external plugged in), and let it do its job.  This could take anywhere from a few minutes to several hours, so you may want to set it to run while you're doing something else.  Please attach its report so I can take a look.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @squishyARMYs  That is quite a lot of malware that Malwarebytes removed.  I'd run another scan just to make sure nothing has managed to restore or reinstall itself, and then create yet another new admin account and see if you can play.  The malware may have been corrupting your new accounts after you created them, but in that case, a new account made after the malware is gone should be safe.

  • squishyARMYs's avatar
    squishyARMYs
    New Rookie
    3 years ago
    @puzzlezaddict I was about to make another account when I realized that my game seems to be fixed! The errors disapeared and I was able to disable mods before putting my files back in. Everything seems to be fine now, I think the game fixed itself. Still, thanks for everything and I will definitly be using all the hacks you gave me if it ever happens again. 🙂

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