Forum Discussion

jtholecek's avatar
jtholecek
Rising Novice
2 years ago

My game is not loading at all, what should I do?

My sims game is not loading at all. it will not work; it will not load or show up on my computer screen at all and I need help with this. Can someone please help me.
pc
jtholecek's avatar
jtholecek
Rising Novice
2 years ago

I don’t even know if my computer has that. It’s a hp desktop computer. I’ve had it for a while. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@jtholecek  If you have an HP computer and it runs Sims 4, it runs Windows.  That in turn means that you can run a dxdiag, as Crinrict has described.  Please do so and attach the text file to a reply here.  This is not a fix, just a way to gather information about your system, and hopefully figure out why the game isn't working.

  • jtholecek's avatar
    jtholecek
    Rising Novice
    2 years ago

    I got my game to work this morning. I just had to reset my computer and reinstall the game and ea for my computer. Hopefully I don’t have this issue again when I get home tomorrow morning. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,609 PostsLatest Activity: 4 minutes ago