12 months ago
My game just keeps crashing
I've been having this problem for a few months now. My game keeps crashing. I've tried updating/installing a new driver, taking out all cc/mods, testing in a fresh sims 4 folder, uninstalling all th...
@AaryBigDumb The idea would be that you create a new local account, as described here:
and give it administrator rights. Then you'd play the game in that account, not your main one, to see whether it ran any better.
Tried this and even then it's still crashing. Would it be better to keep trying to solve the problem or just give up at this point?
Also, thank you for the help so far
@AaryBigDumb I'm happy to keep trying things if you are. Whether it's time to give up is entirely your call.
If you do want to keep trying, the next step is some hardware monitoring, just to make sure everything is fine on that end. Please download hwinfo (it's free) from here:
https://www.hwinfo.com/download/
You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like. If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.
Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging. Save the log file to your desktop for easy access. Wait five minutes, then open Sims 4 and play until it crashes. Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing. When you're done, click the same button to stop the logging.
Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me. Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.
So I ran the game a couple of times today and it didn't crash on me. This happens, where there's a day or so with no crashes. But I have a feeling that the no crashing won't last very long, so I'll continue testing it for now
Once I get a test where it crashes then I'll link it here.