@ScottishLaird Please test with no mods or custom content at all, as in, move the Mods folder to the desktop and delete localthumbcache.package. You don't need to save your progress.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know whether you still see crashes in a new save that has never been exposed to mods or cc. I'm not saying you need to abandon your current saves, only that this is a useful test.
So I tested removing the mods and I was able to play the game for longer before it crashed (about 10-15 minutes) and It only seems to crash while in actual play mode. It hasn't crashed while in CAS or on any other screen. Same with my save with mods, but it would crash in about 5 minutes of actually playing. Ran a dxdiag and here is the result.
Same thing is happening to me.
@ScottishLaird Please force the game to run in DirectX 11 mode. Open your EA App game library, click Sims 4 > Manage > View properties, and enter -dx11 in the command line box.
@Vanilla5pice Please test with no mods or custom content, and if that doesn't help, provide a dxdiag. Both are described in post 2.
Hello. I'm having exactly the same problem. I've checked all my mods and CCs. I've removed the broken ones. I've tried what you wrote above. But I don't understand enough to do the other solutions. What should I do now? Sorry to bother you, this is the first time I've experienced something like this. I don't know what the solutions you mentioned are... I would really appreciate your help because I can't play the game for 1 month. ☹️
Community Manager
