My Game Won’t Load

@maggie_p139  The new Sims 4 crashes are still the same as the old one, and your new dxdiag crashed again and is still missing the same information as the old one.  So to be on the safe side, I'd suggest running a malware scan.  I'm not saying your computer definitely has a virus, only that it's worth checking at this point.  Download Malwarebytes (the free trial is fine) from here:

https://www.malwarebytes.com/mwb-download

Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for all the drives listed, and let it do its job.  This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything., so you may want to set it to run while you're doing something else.  Please attach its report so I can take a look.

The errors in your dxdiag are real, and the fact that it crashed twice when running is a potentially significant issue as well, independent of the Sims 4 problem.  So please do run the malware scan.  But that may not be the primary reason the game won't open.  For that, please try pausing OneDrive syncing, that is if OneDrive is running at all.  Right-click the cloud icon in the lower-right corner of the screen to see the option, and after you've done so but before trying to play, check whether there's a Sims 4 folder in Documents > Electronic Arts.  If there is, rename it or move it elsewhere (not to the desktop—that's where your original folder should still be) before launching the game.