My Game Won’t Load
I keep trying to open the sims 4 and it tries to open but then just goes back to the EA app. I have tired to repair, uninstall and reinstall, and take all my mods out and I can’t figure it out! Pleas...
Forum Discussion
@maggie_p139 The new Sims 4 crashes are still the same as the old one, and your new dxdiag crashed again and is still missing the same information as the old one. So to be on the safe side, I'd suggest running a malware scan. I'm not saying your computer definitely has a virus, only that it's worth checking at this point. Download Malwarebytes (the free trial is fine) from here:
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for all the drives listed, and let it do its job. This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything., so you may want to set it to run while you're doing something else. Please attach its report so I can take a look.
The errors in your dxdiag are real, and the fact that it crashed twice when running is a potentially significant issue as well, independent of the Sims 4 problem. So please do run the malware scan. But that may not be the primary reason the game won't open. For that, please try pausing OneDrive syncing, that is if OneDrive is running at all. Right-click the cloud icon in the lower-right corner of the screen to see the option, and after you've done so but before trying to play, check whether there's a Sims 4 folder in Documents > Electronic Arts. If there is, rename it or move it elsewhere (not to the desktop—that's where your original folder should still be) before launching the game.
@puzzlezaddict It still did not launch. I have also attached the scan report. Thank you so much for helping me solve this issue.
@maggie_p139 Did you check the box for your C drive, and the box for any other drive you have? I ask because the scan finished very quickly, in just under nine minutes. For comparison's sake, on my computer, Malwarebytes takes over two hours to scan just over 2 TB of data, and that's with nothing flagged as malware. If you're not sure whether you checked the box, please try it again; the worst that can happen is you have to wait another nine minutes for it to finish.
@puzzlezaddict I tried to but it didn’t give me the option to. When I clicked scan it just started scanning and I tried to see where I could check the boxes. I will try again and let you know.
@puzzlezaddict I tried to but it didn’t give me the option to. When I clicked scan it just started scanning and I tried to see where I could check the boxes. I will try again and let you know.
@puzzlezaddict I figured out how to check all the boxes and here is the report.
@maggie_p139 This scan looks right, and sorry I didn't give specific-enough instructions for finding the right option. Malwarebytes didn't flag any issues, which is of course a good thing, but it also means the Sims 4 issue and the dxdiag crashing are unexplained. So I would suggest running a repair install of Windows.
However, before proceeding, please make sure you have enough space. (Your dxdiag would normally report this, but the information is missing from both files due to the crashes.) Open a File Explorer window and click This PC, and you'll see the free and total storage for each drive. If you see less than 25 GB free on C, you'll need to clear more before running the repair install.
If you have enough space, follow this guide:
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/
This shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.
Once you've run the repair install, try again to play. If you get another crash, create a new admin Windows account and try playing in that. If the game crashes yet again, please run a new dxdiag, which will hopefully contain all the relevant information.
Just in case the new dxdiag is missing some info, please list the current free and total space (check again after the most recent crash). Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the new account. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
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