My Game Won’t Load
I keep trying to open the sims 4 and it tries to open but then just goes back to the EA app. I have tired to repair, uninstall and reinstall, and take all my mods out and I can’t figure it out! Pleas...
Forum Discussion
@puzzlezaddict So I renamed the extra GameVersion.txt and my game still did not load so I did the scan thing These were the results.
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 2/5/2024 6:42:34 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: LAPTOP-IH370G3T
Description:
Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.
A disk check has been scheduled.
Windows will now check the disk.
Stage 1: Examining basic file system structure ...
File 0x3f294 has bad reparse point attribute.
ReparseDataLength, 0x0, inconsistence with the attribute length 0x13b.
Deleting corrupt attribute record (0xC0, "")
from file record segment 0x3F294.
895488 file records processed.
File verification completed.
Phase duration (File record verification): 12.24 seconds.
24440 large file records processed.
Phase duration (Orphan file record recovery): 10.32 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 1.71 milliseconds.
Stage 2: Examining file name linkage ...
The reparse flag in standard information attribute in file 0x3f294
should not be set.
Correcting reparse point file record segment 3F294.
The reparse point index entry in file 0x1a points to file 0x3f294
but the file has no reparse point in it.
Deleting an index entry from index $R of file 1A.
2387 reparse records processed.
1156358 index entries processed.
Index verification completed.
Phase duration (Index verification): 29.83 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 1.24 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 1.43 seconds.
2387 reparse records processed.
Phase duration (Reparse point and Object ID verification): 14.01 milliseconds.
Stage 3: Examining security descriptors ...
Cleaning up 4826 unused index entries from index $SII of file 0x9.
Cleaning up 4826 unused index entries from index $SDH of file 0x9.
Cleaning up 4826 unused security descriptors.
Security descriptor verification completed.
Phase duration (Security descriptor verification): 119.60 milliseconds.
130436 data files processed.
Phase duration (Data attribute verification): 1.83 milliseconds.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Stage 4: Looking for bad clusters in user file data ...
895472 files processed.
File data verification completed.
Phase duration (User file recovery): 9.55 minutes.
Stage 5: Looking for bad, free clusters ...
39220826 free clusters processed.
Free space verification is complete.
Phase duration (Free space recovery): 23.76 seconds.
Windows has made corrections to the file system.
No further action is required.
475621703 KB total disk space.
317394584 KB in 465880 files.
355300 KB in 130437 indexes.
0 KB in bad sectors.
988511 KB in use by the system.
65536 KB occupied by the log file.
156883308 KB available on disk.
4096 bytes in each allocation unit.
118905425 total allocation units on disk.
39220827 allocation units available on disk.
Total duration: 10.70 minutes (642197 ms).
Internal Info:
00 aa 0d 00 3f 19 09 00 d7 60 10 00 00 00 00 00 ....?....`......
73 05 00 00 e0 03 00 00 00 00 00 00 00 00 00 00 s...............
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-02-05T23:42:34.2803010Z" />
<EventRecordID>401</EventRecordID>
<Correlation />
<Execution ProcessID="1028" ThreadID="0" />
<Channel>Application</Channel>
<Computer>LAPTOP-IH370G3T</Computer>
<Security />
</System>
<EventData>
<Data>
Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.
A disk check has been scheduled.
Windows will now check the disk.
Stage 1: Examining basic file system structure ...
File 0x3f294 has bad reparse point attribute.
ReparseDataLength, 0x0, inconsistence with the attribute length 0x13b.
Deleting corrupt attribute record (0xC0, "")
from file record segment 0x3F294.
895488 file records processed.
File verification completed.
Phase duration (File record verification): 12.24 seconds.
24440 large file records processed.
Phase duration (Orphan file record recovery): 10.32 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 1.71 milliseconds.
Stage 2: Examining file name linkage ...
The reparse flag in standard information attribute in file 0x3f294
should not be set.
Correcting reparse point file record segment 3F294.
The reparse point index entry in file 0x1a points to file 0x3f294
but the file has no reparse point in it.
Deleting an index entry from index $R of file 1A.
2387 reparse records processed.
1156358 index entries processed.
Index verification completed.
Phase duration (Index verification): 29.83 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 1.24 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 1.43 seconds.
2387 reparse records processed.
Phase duration (Reparse point and Object ID verification): 14.01 milliseconds.
Stage 3: Examining security descriptors ...
Cleaning up 4826 unused index entries from index $SII of file 0x9.
Cleaning up 4826 unused index entries from index $SDH of file 0x9.
Cleaning up 4826 unused security descriptors.
Security descriptor verification completed.
Phase duration (Security descriptor verification): 119.60 milliseconds.
130436 data files processed.
Phase duration (Data attribute verification): 1.83 milliseconds.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Stage 4: Looking for bad clusters in user file data ...
895472 files processed.
File data verification completed.
Phase duration (User file recovery): 9.55 minutes.
Stage 5: Looking for bad, free clusters ...
39220826 free clusters processed.
Free space verification is complete.
Phase duration (Free space recovery): 23.76 seconds.
Windows has made corrections to the file system.
No further action is required.
475621703 KB total disk space.
317394584 KB in 465880 files.
355300 KB in 130437 indexes.
0 KB in bad sectors.
988511 KB in use by the system.
65536 KB occupied by the log file.
156883308 KB available on disk.
4096 bytes in each allocation unit.
118905425 total allocation units on disk.
39220827 allocation units available on disk.
Total duration: 10.70 minutes (642197 ms).
Internal Info:
00 aa 0d 00 3f 19 09 00 d7 60 10 00 00 00 00 00 ....?....`......
73 05 00 00 e0 03 00 00 00 00 00 00 00 00 00 00 s...............
</Data>
</EventData>
</Event>
@maggie_p139 The chkdsk results look good: the scan corrected some minor errors but didn't find anything alarming.
For the GameVersion.txt, I actually wanted you to rename the Sims 4 folder it was in. Renaming GameVersion.txt accomplishes nothing. The idea was that a second copy of the file would mean a second Sims 4 folder, one that could be preventing the game from loading. So please find that file again and rename the entire Sims 4 folder.
If you can't remember how you renamed the file, you can search for avatarcache or clientDB , both of which should be present in any user folder, and rename the Sims 4 folder they're in instead, which should be the same folder or folders as you found the first time.
I’m sorry I did rename them. I just wrote it wrong in my reply. But I did rename them. Sorry for the miscommunication!
@maggie_p139 That's fine, I just didn't want you to end up running in circles if the answer was simple. Since it's not simple though, you can try the suggestions near the end of this guide:
https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13276380
Most of the troubleshooting steps aren't relevent or you've done them already, but the two sections labeled "Reset permissions for Documents" and "Move/restore location of Documents" may be helpful. Please try them, in that order, and let me know whether they help.
The alternative is to simply play in the new Windows account rather than your old one. If you want to transfer your saves or other data, drop the files or folders into C:\Users\Public, which is accessible from any user account. There's no harm in switching accounts, and if the guide linked above doesn't help, that's probably your only move anyway, so feel free to skip the extra troubleshooting if you're fine with using the new account.
Ok I will do!!! Thank you so much for all your help!! I really appreciate you time!!
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