My Game Won’t Load
I keep trying to open the sims 4 and it tries to open but then just goes back to the EA app. I have tired to repair, uninstall and reinstall, and take all my mods out and I can’t figure it out! Pleas...
Forum Discussion
@maggie_p139 The chkdsk results look good: the scan corrected some minor errors but didn't find anything alarming.
For the GameVersion.txt, I actually wanted you to rename the Sims 4 folder it was in. Renaming GameVersion.txt accomplishes nothing. The idea was that a second copy of the file would mean a second Sims 4 folder, one that could be preventing the game from loading. So please find that file again and rename the entire Sims 4 folder.
If you can't remember how you renamed the file, you can search for avatarcache or clientDB , both of which should be present in any user folder, and rename the Sims 4 folder they're in instead, which should be the same folder or folders as you found the first time.
I’m sorry I did rename them. I just wrote it wrong in my reply. But I did rename them. Sorry for the miscommunication!
@maggie_p139 That's fine, I just didn't want you to end up running in circles if the answer was simple. Since it's not simple though, you can try the suggestions near the end of this guide:
https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13276380
Most of the troubleshooting steps aren't relevent or you've done them already, but the two sections labeled "Reset permissions for Documents" and "Move/restore location of Documents" may be helpful. Please try them, in that order, and let me know whether they help.
The alternative is to simply play in the new Windows account rather than your old one. If you want to transfer your saves or other data, drop the files or folders into C:\Users\Public, which is accessible from any user account. There's no harm in switching accounts, and if the guide linked above doesn't help, that's probably your only move anyway, so feel free to skip the extra troubleshooting if you're fine with using the new account.
Ok I will do!!! Thank you so much for all your help!! I really appreciate you time!!
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