my game won’t load

my game isnt loading past the title screen and ive deleted all mods and custom content although some of my sims r still wearing the custom content ive reset the game checked the files in steam and reset the game idk what to do i have 200 hours in the game and i dont want to lose the progress i have currently but the only time it will load is after i reset the game and before i put my backup files into the game at first it was just a 102 error and now it just wont load i am on a pc the game updated and still doesnt work it started after i bought a game on steam and i didnt even have it installed yet the game is installed now and the sims still isnt working