My internet drops when the game is launched
Playing Sims 4 on an MSI GF63 thin 9SC, when I launch the game my internet is disconnected. Is this a setting on my computer or an issue with the game. If it's a setting on my computer where can I ch...
Forum Discussion
@bugnbecca What antivirus do you use, and have you set exceptions for Origin.exe and TS4_x64.exe? Does the same thing happen if you're using a different internet connection, for example tethering to your phone as a mobile hotspot? (Make sure it's using data, not your home wifi.)
I'm not sure what I'm looking for to be honest. I did check and I'm using Windows Defender which came with Windows of course. When I checked the settings it said that The Sims was allowed through the firewall. When I play other games the internet connection doesn't drop, just when Origin/The Sims is launched.
@bugnbecca Windows Defender isn't usually a problem, but you can try changing these settings anyway:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
And please double-check the Task Manager for any stray processes that might have come with an antivirus. Many computers have one pre-installed.
@bugnbecca Do you have Origin set to be offline? Does the internet drop other devices or just the device the Sims game is on?
I have it set to the Online mode in Origin. I tried downloading the EA Beta launcher and it's also set to the online mode. I can play other EA games and the internet is just fine. My child has the same laptop as I do and her Sims doesn't kick her off so I'm guessing it is a setting somewhere on my computer. I just don't know where to look. I've looked under settings and it all appears to be fine. I'm just at a loss at this point.
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