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aaabcd1234's avatar
aaabcd1234
5 years ago
Solved

My legacy edition doesnt work

I've got 32bit PC I've got the legacy edition of the sims four when the first stupid update these baboons did my legacy edition broken ,tried to uninstall reinstall verify the files repair update ,bu...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @98019801980199  You can try installing, or reinstalling, Windows 7 Service Pack 2, just to make sure all the required files are present.  SP2 32-bit is the first link here:

    https://www.catalog.update.microsoft.com/search.aspx?q=kb3125574

    If this doesn't work, the only other thing I can think of suggesting is installing Windows 10.  Your hardware supports it, and you should still be able to upgrade for free.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@98019801980199  If you want to try something else, you can uninstall and reinstall the VC++ runtime Sims 4 uses.  Hit Windows key-R, enter "appwiz.cpl" without quotes, and look for the list of Microsoft Visual C++ Redistributables.  Please post a screenshot of what you currently have installed.

Next, click on the 2015/2017/2019 version and select Uninstall.  Restart your computer, download the lastest (2015-2019) x86 version from here:

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

install it, restart again, and see whether Sims 4 works.

  • 98019801980199's avatar
    98019801980199
    4 years ago

    Well i tried your idea but it didn't work

    I tried to fix this problem by reinstalling ntdll.dll:

    regsvr32.exe /u ntdll.dll

    But then the error is raised:

    the module "ntdll.dll" was loaded but the entry-point DllRegisterServer was not found.

    I assumed the dll is broken so i ran sfc /scannow but it didnt help

    I know that right now it's like blind shooting possible solution, but I believe it's worth a try, so if you come up with another idea let me know

  • 98019801980199's avatar
    98019801980199
    4 years ago

    this update is already installed on my computer 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @98019801980199  You can try installing, or reinstalling, Windows 7 Service Pack 2, just to make sure all the required files are present.  SP2 32-bit is the first link here:

    https://www.catalog.update.microsoft.com/search.aspx?q=kb3125574

    If this doesn't work, the only other thing I can think of suggesting is installing Windows 10.  Your hardware supports it, and you should still be able to upgrade for free.

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    4 years ago

    @98019801980199 

    In addition to what @puzzlezaddict  wrote you can not upgrade to Windows 10 64 bit from Windows 7 32 bit without doing a clean install. So make sure to do backups.

  • 98019801980199's avatar
    98019801980199
    4 years ago

    Yes, after all, best solution for me turned out to be simply upgrading from win7 32 bit to win10 64 bit (yes it's possible for free), here is the video I followed:

    https://youtu.be/p1ASb89uBYg

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