My Sims 4 crashes on the blue screen/plumbob

Question

So, as you can see in the photo, everytime i try to start the game, it opens, but as soon as we see the blue screen/plumbob thingy it just freezes and nothing happens. I have tried just about everything. I took the Sims 4 folder and nothing happened. I obviously have removed all the mods and cc that i had in the folder, nothing happened. I did that before i removed the folder to start "fresh" and nada. I have my DxDiag in here, so maybe someone can help me with this? I honestly don´t know what happened, literally out of the blue, the game just wouldn't load. I didn't do anything, didn't pressed any buttons or anything like that and suddenly the game just wouldn't load. I don't know if this is useful or not, but i play the game through Steam (and yes, i have repaired there but nothing happened). I do have all of the expansions, game packs, stuff packs and kits so far. I don't know what to do. Would love some light on this. It's been a few days since this happen (i think it happen last thrusday or friday, can't remember exactly).

I'm also not really tech savy, so please explain like i'm five years old lol. Only way i'll understand it.

Thank you in advance. Any help would be gladly appreciated (sorry for my english, it's not my first language).

puzzlezaddict · Answer

@hallowqueen128&nbsp; Thanks for the dxdiag.&nbsp; Please plug your monitor directly into the graphics card, not into the motherboard as you've done.&nbsp; Here's a diagram I like to borrow from someone else:

You didn't ask about Sims 3, but this is your issue with that game:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/td-p/11057820

One of the workarounds in the accepted solution should help there.

puzzlezaddict · Answer

@hallowqueen128&nbsp; This is a Sims 3 error:

Falha no bucket 2210736730494883366, tipo 1
Nome do Evento: APPCRASH
Resposta: Năo disponível
ID do CAB: 0

Assinatura do problema:
P1: TS3.exe
P2: 0.2.0.32
P3: 568d4bac
P4: TS3.exe
P5: 0.2.0.32
P6: 568d4bac
P7: c0000094
P8: 005511f2
P9: 
P10:

Your dxdiag lists three of them.&nbsp; Perhaps you've fixed the problem, but it WAS there, on this system, and your processor is known to be affected by the Alder Lake issue.

And yes, I'm sure you need to plug the monitor into the graphics card, and that your monitor is currently plugged into the motherboard instead.&nbsp; Just because your setup worked before doesn't mean it will continue to do so, and performance should be a lot better with the GPU running the monitor.

hallowqueen128 · Answer

Hi. I don't have any problems with TS3. Are you sure you are replying to the right person? Thank you for taking your time anyway. Much appreciated! So it's the way my monitor is plugged wrong? I bought this computer with all the parts install, so i wouldn't even know there was something wrong. I have been able to play the game just fine for almost this last year (i bought in november, arrived in december, so almost a full year).

So if i switch as you said should be fine??? I just want to make sure i need to do this, because you talked about The Sims 3 and now i'm not sure if you are replying to the right person???? I'm confused right now.

hallowqueen128 · Answer

Here are the photos of behind my computer, and the actual computer. This may help you i guess? Hopefully it will anyway. When i tried to move the cable to the other hdmi option, the monitor went black and wasn't working anymore? I don't know if i did something stupid, i'm gonna assume yes lol. Not being tech savy is the bane of my existence.&nbsp;

hallowqueen128 · Answer

Oh, okay. Yeah, i did have issues with TS3, but i was able to get it to work. What should i plug in? I will show you the photo the back of my computer. Where should i move the cable?&nbsp;