@RogueRageArts Thanks for the dxdiag, which shows a number of serious crashes of the graphics driver. That would explain the problem by itself. So please do a clean uninstall and reinstall of the Nvidia driver, as described here:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/224484/en-us/
Restart after installing the driver and before trying to play.
Thank you for this answer! I followed the instructions you said and it worked! Well, for most of the day it did. Just now it showed the white screen again, and then crashed. I restarted my computer and then loaded my game and about 2 minutes later, it crashed again. I'm so hurt and lost, as I was finishing up a sim I was extremely happy with. I don't know what to do at this point.
@puzzlezaddict wrote:@RogueRageArts Thanks for the dxdiag, which shows a number of serious crashes of the graphics driver. That would explain the problem by itself. So please do a clean uninstall and reinstall of the Nvidia driver, as described here:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/224484/en-us/
Restart after installing the driver and before trying to play.
Thank you for this answer! I followed the instructions you said and it worked! Well, for most of the day it did. Just now it showed the white screen again, and then crashed. I restarted my computer and then loaded my game and about 2 minutes later, it crashed again. I'm so hurt and lost, as I was finishing up a sim I was extremely happy with. I don't know what to do at this point.
@RogueRageArts Please post a new dxdiag. Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the driver. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
@puzzlezaddict wrote:@RogueRageArts Please post a new dxdiag. Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the driver. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hi, Here is the copy of the Reliability Monitor along with the newer dxdiag. I really hope you see something that is fixable. Thank you so much for even helping!
Source
Windows
Summary
Hardware error
Date
5/17/2024 8:16 PM
Status
Report sent
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff9d8aba0c6460
Parameter 2: fffff801427c87b0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Turing
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