@RogueRageArts It would be helpful to see whether this is a heat-related issue. Please download hwinfo from here:
https://www.hwinfo.com/download/
You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like. If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.
Restart your computer, open hwinfo, choose Sensors Only, and leave it running. Then try to play Sims 4, first on the iGPU. Once the game crashes, check the maximum temperatures for anything processor-related, or the integrated graphics if it's listed separately. Hwinfo does list a lot of info, but you can ignore anything that's not temperature-related.
Next, repeat the test but with the game using the dedicated card (you can set it to high-performance). This time, check the temps for the dedicated card, which will have its own section towards the bottom of the screen. Let me know what you find.
The useful thing about hwinfo is that it lists the maximum values for each entry during the time hwinfo itself was open. Silicon cools quickly, so you might not catch an overheating issue if you wait until the game has crashed, but you should at least see how hot your hardware was before the crash.
Hi again, I followed the directions you listed and ran the program until the game crashed. This was the only picture I could get before my whole computer crashed. Is there a way to read previous logs of the program? I'm not sure if the information shown is what we need to see. Again, when my game crashes, it shows the white screen. I use task manager to exit out, which it does but then my computer lags, freezes and the forces a restart.
I want to switch it over to the other drive but I wanted to make sure I switch the game correctly so I can run the program with that drive. How would I switch it back over again?
@RogueRageArts You can absolutely log the session in hwinfo. Click the button that's a sheet of paper with a + to start logging, and save the log file to your desktop for easy access. Wait five minutes, then open Sims 4 and play until it or your computer crashes. Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing. When you're done, if the computer is still on, click the same button to stop the logging; otherwise, the log will be intact once you restart.
Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me. Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.
I will say that 95º C on the CPU is hot enough to be somewhat concerning, but that doesn't necessarily mean that this was the cause of the crash.
Let's leave the game on the current drive for this test at least.
Here is the log sheet for the temperature. I hope it was logged right. I will say, it took a much longer time than usual for my game to crash this time around, and like I said before, it was when my laptop became hot. When I was playing my game, it lagged about twice but then continued to play with no problems. About an hour later is when it white screen crashed on me. I cant thank you enough for sticking around to help me for about a month now, youve been such a great help and i hope that we can solve this soon.
Here is the link:
https://drive.google.com/file/d/1FhmLgzUrDQW85xhHsQ8BN3TQi-OSv6gX/view?usp=sharing
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