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Anonymous's avatar
Anonymous
Not applicable
7 years ago

my sims 4 game keeps crashing

My sims 4 game has been working fine on my pc ever since I've gotten it in 2014. I updated the game with the August 17th, 2018 update and then all of a sudden it doesn't work. It worked when I first started it to turn script mods on so I could use my custom content. I restarted the game, and it would load into the menu before it would crash. I've tried everything, tried running origin as administrator, turned off origin in-game, ran origin offline, pretty much everything I've read I've tried. I took out all my cc and tried to run it again but it kept crashing. I would very much appreciate some help because I have no idea what else to do. Is anyone else having the same problem? Thanks!

pc

1 Reply

  • 172e3cda0034987's avatar
    172e3cda0034987
    Not applicable
    7 years ago

    @bobaddle_haddle

    If you've recently tested your mods and custom content to make sure they're up to date with the latest game patch, you may need to clear your game cache and delete the localthumbcache.package from the Sims 4 folder to help with troubleshooting.

    How to Delete Cache Files
    https://sims4.crinrict.com/en/2014/09/delete-cache-files/

    Custom content can become outdated with most new game patches. If the game works when the Mods folder is removed, then one or more of the mods and/or custom content has become outdated and will need to be removed or replaced. EA/Maxis aren't responsible for broken mods/cc. It's up to the creators to fix.

    Disabling or turning off both mod/cc options isn't enough of a test.

    Try the 50/50 method:

    1. Move all the mods and cc out into a temporary folder on the desktop.
    2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
    3. Delete the localthumbcache.package from the Sims 4 folder.
    4. Repeat steps 1 - 3 till there is no more files to check.

    ** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.

    How To Find Problem Mods and CC
    http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content

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