My Sims 4 game won’t open (White Screen)
it's been like this over a month or so. i try to start the game but it only shows the intro and then close to the closing box and then if i maximize it just shows white. can't do anything at all. i h...
Forum Discussion
@Taite1234 Please do remove your entire Mods folder, at least as a test. You don't need to save your progress.
If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help either, please run a dxdiag and attach it to your reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
That didn’t work either, thanks for the reply and I appreciate the help
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