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ellie555rose's avatar
ellie555rose
9 months ago
Solved

My sims 4 game won't launch on my computer, it just doesnt start! Help!

Do you know what I can do? I've tried many searches but none seem to help... My sims game is connected on Steam and EA, but every time I try to launch it it doesn't open, the button to play it buffe...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    9 months ago

    @ellie555rose  You can try the last driver Dell offered for your laptop, but it's barely newer than your current one.

    https://www.dell.com/support/home/en-us/product-support/product/latitude-3340-laptop/drivers

    Since your current driver and this one are both from 2019, they're getting to the point where they may not be compatible with Sims 4 or other apps you might want to run.  It is in fact best to use the manufacturer-provided driver up to a point, but that only applies when a suitable driver is available, and I think this one might not be.  But there's no harm in trying it first, then updating to the generic Intel driver if it doesn't work.  And a clean install, as recommended, should be sufficient to get the Intel driver installed, but let me know if it's not.

    If the Intel driver doesn't help either, please post the new Reliability Monitor error info.

puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

@ellie555rose  Your dxdiag crashed while running, which could simply be a random glitch.  Still, please run a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  • Post the message you receive here

Restart your computer, click Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, please install the newest graphics driver available for your processor.  It's from 2021 but should still work better than what you currently have installed.

https://www.intel.com/content/www/us/en/products/sku/81016/intel-core-i54210u-processor-3m-cache-up-to-2-70-ghz/downloads.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart after installing and before trying to play.

To repair, open Steam and select Properties, then Local files (or something similar), then "Verify integrity of the game files."

ellie555rose's avatar
ellie555rose
9 months ago
@puzzlezaddict The message I received after running “sfc /scannow” was Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32>
I am restarting now, and checking for updates, will install graphics driver also and let you know it it works! Thank you for your help.

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