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Sticketss's avatar
Sticketss
5 years ago
Solved

My Sims 4 Game Won't Load..

This is my first time making a thread about almost anything on here so.. bare with me 😇 Uhm so.. My game [sims 4] hasn't been working for awhile now [since the Sept update], and I thought that I co...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @Sticketss  You ran the dxdiag correctly.  Just to be clear, disabling Origin in-game didn't help, and neither did a clean Sims 4 folder?  (I think you tried both, but I want to make sure.)

    The Sims 4 errors in your dxdiag reference a component of the VC++ 2013 runtimes, so you'll need to reinstall both versions.  It's best to uninstall your current versions first.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, and uninstall both the x86 and x64 versions from 2013 specifically.  Don't touch the versions from any other year.  Then download new copies from Microsoft:

    https://www.microsoft.com/en-us/download/details.aspx?id=40784

    You can skip the _arm version, which is for a different class of device.  Restart your computer before trying to play, and keep using a clean Sims 4 folder, just to avoid any complicating factors.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Sticketss  You ran the dxdiag correctly.  Just to be clear, disabling Origin in-game didn't help, and neither did a clean Sims 4 folder?  (I think you tried both, but I want to make sure.)

The Sims 4 errors in your dxdiag reference a component of the VC++ 2013 runtimes, so you'll need to reinstall both versions.  It's best to uninstall your current versions first.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, and uninstall both the x86 and x64 versions from 2013 specifically.  Don't touch the versions from any other year.  Then download new copies from Microsoft:

https://www.microsoft.com/en-us/download/details.aspx?id=40784

You can skip the _arm version, which is for a different class of device.  Restart your computer before trying to play, and keep using a clean Sims 4 folder, just to avoid any complicating factors.

Sticketss's avatar
Sticketss
5 years ago
@puzzlezaddict I see more than one to uninstall. I just want to make sure that your asking me to remove all 2013 redistributables? or just the older version?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Sticketss  I'm specifically suggesting you remove two redistributables, the ones from 2013 that say x86 and x64.  All the other ones are installed for other programs that need them.  (For example, Sims 4 uses the ones from 2010 as well; Origin also uses the ones from 2015.)

    • Sticketss's avatar
      Sticketss
      5 years ago
      @puzzlezaddict Sorry, I knew what you were suggesting. I think I didn't mention that there are four 2013 redistributables [two x86 & two x64] popping up in my Apps. What I wanted to know is, if I should delete all four or just delete two of the older versions?
      Hope that made sense xD
      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @Sticketss  I've seen that too, and I never bothered to try to figure out why.  (I'm guessing some other app just went ahead and installed its preferred versions, but without a problem to troubleshoot, it seemed like too much effort to go poking around.)  But yes, to answer your question, uninstall all of them before reinstalling—you don't know which ones are being called when Sims 4 launches, or if maybe the presence of multiple copies is itself the issue.

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