Forum Discussion

Fairyberrysimme's avatar
3 years ago
Solved

My Sims 4 game won't load

I use the EA app on my Windows 10 Laptop and eversince I downloaded it, it worked perfectly. Today it doesn't load after updating last night and everytime I click "launch" it says something like, "It's a problem on our side and try again later." I don't have Facebook or Twitter, but is EA down or is it just my computer? Even though I read if I uninstalled it, my stuff wouldn't disappear, but when I try to do the hacks to make sure it doesn't disappear, it doesn't work. I have no mods, expansion packs, no cc. Completely base game. So please help! 😭

  • @Fairyberrysimmer  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If this doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

9 Replies

  • @Fairyberrysimmer  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If this doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

  • As soon as I sent this yesterday, my game started up. I didn't know how to delete my message, nor find it. I'm sorry about the inconvenience. Thank you though!

  • ICELATTEEEE's avatar
    ICELATTEEEE
    New Rookie
    3 years ago

    @puzzlezaddictso the same issue was happening to me and I did what you suggested and I got on but had to start a new game, so is it a problem with my game file? I’m really sad to lose all my game progress.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @ICELATTEEEE  You don't need to delete your saves, at least not yet.  Instead, try copying one of your saves to the new Sims 4 folder and see how it runs, or if it works at all.  But don't transfer anything else yet.  Since you're copying and pasting the save rather than dragging and dropping, you don't need to worry about any missing mods or custom content—your original save will be intact in the old folder.

    If your save runs properly in the new folder, you'll know it's not the issue, and you can start transferring the other content you'd like to keep.  Here's a description of everything in your user folder:

    https://sims4.crinrict.com/eng/2014/09/user-files-explained/

    Wherever the game has created a new file or folder, keep that in place, and only transfer files like saves that don't get regenerated.  Test your mods and custom content first, if you have any, and if you run into more trouble, use the 50/50 method to sort through that content.

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

    Once you've sorted through your files, you can go back to playing your main save(s) as before.

  • ICELATTEEEE's avatar
    ICELATTEEEE
    New Rookie
    3 years ago
    @puzzlezaddict I did what you suggested but it doesn’t read any of my save games☹️ and when I decide to just start a new game and copy my cc to the new game file, the sims 4 won’t launch at all.
  • DeanXeL's avatar
    DeanXeL
    3 years ago
    @ICELATTEEEE what's the name of the save games you copied? That should help in troubleshooting why the save games won't load.

    As Puzzlezaddict already said in their previous comment, if moving your CC back in breaks your game, use the 50/50 method to weed out the culprit, they provided you with a nice link in case you don't know how that method works 😉
  • shijeanadavis's avatar
    shijeanadavis
    3 years ago

    I am also having a similar problem. 

    My expansion packs will not showcase in the game, 

    I did follow your previous steps and when I opened it “it restarted and said that the game contents were ready”

    but when I press play sims or create a sims none of the packs are there. 

    May you help?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @ICELATTEEEE  Again, you can't add all your custom content back at once; that was the problem in the first place.  You need to test it to figure out what's not working and get rid of those files.

    For your save not showing up, please post a screenshot of the file(s) you moved over, and include the address bar, above the list of files and folders, in the screenshot.

    @shijeanadavis  Your issue is somewhat different than the one covered in this thread.  Since you've also posted in a more relevant thread, please continue there, and post back if you have any more issues.