My Sims 4 game won't load
I use the EA app on my Windows 10 Laptop and eversince I downloaded it, it worked perfectly. Today it doesn't load after updating last night and everytime I click "launch" it says something like, "It's a problem on our side and try again later." I don't have Facebook or Twitter, but is EA down or is it just my computer? Even though I read if I uninstalled it, my stuff wouldn't disappear, but when I try to do the hacks to make sure it doesn't disappear, it doesn't work. I have no mods, expansion packs, no cc. Completely base game. So please help! 😭
@Fairyberrysimmer As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If this doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/