Forum Discussion

churr_trin's avatar
churr_trin
5 years ago

my sims 4 isnt loading its a black screen but the noise is on

please help i just bought sims 4 now everytime i try load it its black but the music is on but nothing else just black 
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@churr_trin  In order to have any idea how to help you, I need to see a dxdiag.  You can run it and attach the results to a post in this thread.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

@Unknowngirl28  Please disable OneDrive's automatic syncing of Documents with cloud storage:

https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

Then see whether you can start a new save.

  • Unknowngirl28's avatar
    Unknowngirl28
    5 years ago

    Hi,

    I did this and it didn't work. It just keeps loading and loading. I attached a pictures. Is it correct?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @Unknowngirl28  In your screenshot, the option to "make all files available" is checked, meaning the (correct) selection you've made below it will be overruled.  Please uncheck that box, then test again.

      • Unknowngirl28's avatar
        Unknowngirl28
        5 years ago

        Unfortunately, it doesn't stay unchecked. I attached another screenshot to show you what it looks like when I uncheck before I press "ok."  Once I press 'ok' the screen disappears, so when I go back to see if it's all unchecked, the personal vault file is checked and there is a squire blue colored mark on the "make files available' button ( it looks like the first image I sent you). 

        I attached the picture to show you that I unchecked everything, before I press the 'ok' button! 

        I tried another approach: 

         I included another picture (screenshot 244) to show you what pops up if I try to unclick the 'vault file' individually. What to do now? Pls help!

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