@tm0418 I'm not sure why the Geek Squad said there was nothing wrong with your computer given the fact that you've had at least two different types of BlueScreen multiple times each. Since one of them refers to a severe software error, it's best to run DISM and sfc, but with an additional command (and again, please choose the Administrator version of PowerShell or Terminal):
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, please do a clean uninstall and reinstall of the Nvidia graphics driver, which has been causing at least some Sims 4 crashes:
Restart after installing the driver and before trying to play.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of the most recent Sims 4 crash, specifically after you've done the steps I listed. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
It crashed again here is what it said:
Source
The Sims™ 4
Summary
Stopped working
Date
6/16/2023 1:42 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.98.158.1020
Application Timestamp: 647fc8a8
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.98.158.1020
Fault Module Timestamp: 647fc8a8
Exception Code: c0000005
Exception Offset: 00000000011187f3
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 02a5
Additional Information 2: 02a5cb2f3901df6e91946a98fe329365
Additional Information 3: 574e
Additional Information 4: 574ed0d504110591a86ee90eff93626e
Extra information about the problem
Bucket ID: 10d8948445d9308eb7f35f912e5bf35e (1725828159365706590)
@tm0418 This is an access violation, which is typically not serious (nothing like a BlueScreen) but also generic enough that the error itself isn't particularly useful. So to narrow things down, please create a new admin Windows account on your computer and try playing in that. Make it local, as in, don't tie it to your Microsoft account, and don't bring over any data (saves, mods, whatever) from your old account. You'll be able to launch Sims 4 without reinstalling anything.
If you get another crash, check the Reliability Monitor again, and post the same information. In case you're curious, this code indicates an access violation:
Exception Code: c0000005
If you do get another crash, please try playing in a clean boot, again in the new account.
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again. If you get yet another a crash, please post the Reliability Monitor crash report for that too.
I put it in local mode but everything was the same on my computer and all my files were still on it but I tried to play to see, and it crashed with blue screen. This is what it said:
Source
Windows
Summary
Shut down unexpectedly
Date
6/17/2023 1:09 AM
Status
Report sent
Problem signature
Problem Event Name: BlueScreen
Code: 50
Parameter 1: ffffffffc03345de
Parameter 2: 2
Parameter 3: fffff8025f2dbf29
Parameter 4: 2
OS version: 10_0_19045
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 1033
Extra information about the problem
Bucket ID: IP_MISALIGNED_dxgkrnl.sys
@tm0418 I'd like to see the crash dump from this BlueScreen. Open a File Explorer window and enter this in the address bar:
C:\Windows\Minidump
You'll see a number of files, but for now, I only need the one with a timestamp that matches this BSOD. Right-click the file and select Copy, then right-click the desktop and select Paste. From there, you can upload it to the third-party filehosting site of your choice (Google Drive, Dropbox, etc.) and link it here.
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