@tm0418 This is an access violation, which is typically not serious (nothing like a BlueScreen) but also generic enough that the error itself isn't particularly useful. So to narrow things down, please create a new admin Windows account on your computer and try playing in that. Make it local, as in, don't tie it to your Microsoft account, and don't bring over any data (saves, mods, whatever) from your old account. You'll be able to launch Sims 4 without reinstalling anything.
If you get another crash, check the Reliability Monitor again, and post the same information. In case you're curious, this code indicates an access violation:
Exception Code: c0000005
If you do get another crash, please try playing in a clean boot, again in the new account.
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again. If you get yet another a crash, please post the Reliability Monitor crash report for that too.
I put it in local mode but everything was the same on my computer and all my files were still on it but I tried to play to see, and it crashed with blue screen. This is what it said:
Source
Windows
Summary
Shut down unexpectedly
Date
6/17/2023 1:09 AM
Status
Report sent
Problem signature
Problem Event Name: BlueScreen
Code: 50
Parameter 1: ffffffffc03345de
Parameter 2: 2
Parameter 3: fffff8025f2dbf29
Parameter 4: 2
OS version: 10_0_19045
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 1033
Extra information about the problem
Bucket ID: IP_MISALIGNED_dxgkrnl.sys
@tm0418 I'd like to see the crash dump from this BlueScreen. Open a File Explorer window and enter this in the address bar:
C:\Windows\Minidump
You'll see a number of files, but for now, I only need the one with a timestamp that matches this BSOD. Right-click the file and select Copy, then right-click the desktop and select Paste. From there, you can upload it to the third-party filehosting site of your choice (Google Drive, Dropbox, etc.) and link it here.
Tell me if this works https://drive.google.com/file/d/1-J7Yey3JiNFg8epdsAsxDL-KINjSwmuV/view?usp=drive_link..
@tm0418 The link worked fine. The crash dump points to the Nvidia driver, but the driver is only the first among several possible culprits. Did you in fact go through the DDU process to remove the old graphics driver, as described here?
If you did not, if you merely updated the driver or uninstalled using the standard Windows method or something else, please DDU and reinstall the driver now, exactly as the guide describes.
If that doesn't help, or you already DDU'd the driver, please run a repair install of Windows, as described here:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
This allows you to keep all your data, but if you get to step 13 and are NOT asked whether you want to keep your personal files and apps, back out and start over.
Finally, do you have or have access to another graphics card you could test with? It would be helpful to see whether the system is stable with a different GPU. Your power supply should support anything out there, literally, as long as it has enough power cables. But a lower-end or older card would be fine—this isn't about performance, just system stability.
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