Going to lock this thread.
If you have crashing issues, please open your own thread, posting all the info from this thread
http://answers.ea.com/t5/The-Sims-4/Info-Sims-4-Crashes/td-p/3586547/
I have this problem aswell. When i create a new household and go into gameplay, if i try and save it or after about 15 to 20 minutes without saving, it will freeze and crash. I have had the game since October time and it has been fine. I got the holiday update and it was fine but chrashed now and again. But now i cant even go on it and save my game or play properly without it crashing. This is really annoying me because my computure is relatively new and some people are saying its something to do with the computure. I hope i havn't wasted my money. Can any one help please????
i'm having the exact same problem. My Sims 4 has always run fine on my computer. It wasn't until about a week ago when I updated it that it started freezing mid game and then crashing, causing me to lose all my gameplay. If i didn't save it at least once a sim day I was at risk of losing everything I'd done. I can't tell you how many hours of gameplay I've lost over the last week. I've removed all of my custom content from my game with no change and i reset all the sims 4 files in documents>electronic arts and it didn't do anything either. (i renamed the folder Sims 4 to Sims 4 Backup so when I reopened the game it created a new folder with all new files. All my setting were reset and I had no save data..but i obviously had my backup). My computer is new too, and i can run other games like Sim City on it with no problem, but Sims 4 won't work. I hope someone can help..I just want to play sims!
Hello niicthatcher,
I'm getting really frustrated aswel.😠 trying to play Sims4 is no fun anymore because it just freezes and crashes. i thought my computer box was over_heating and causing it to freeze but now i don't know anymore because i'm keeping it cool. everytime i log in to play i only manage to play for about 10min max then everything freezes and have to switch it off.
kind regards,
@niicthatcher wrote:i'm having the exact same problem. My Sims 4 has always run fine on my computer. It wasn't until about a week ago when I updated it that it started freezing mid game and then crashing, causing me to lose all my gameplay. If i didn't save it at least once a sim day I was at risk of losing everything I'd done. I can't tell you how many hours of gameplay I've lost over the last week. I've removed all of my custom content from my game with no change and i reset all the sims 4 files in documents>electronic arts and it didn't do anything either. (i renamed the folder Sims 4 to Sims 4 Backup so when I reopened the game it created a new folder with all new files. All my setting were reset and I had no save data..but i obviously had my backup). My computer is new too, and i can run other games like Sim City on it with no problem, but Sims 4 won't work. I hope someone can help..I just want to play sims!
Grant - SIMS fan
Did you try all the suggestions here: http://answers.ea.com/t5/The-Sims-4/Info-Sims-4-Crashes/td-p/3586547/
If so, could you provide all the info asked there. Just answer the questions in a thread of your own
@niicthatcherHow did the computer run the game after you renamed the folder? What did you update? If your computer is a pc a dxdiag would be real helpful.
This thread is getting too long to help the multiple of posters and there are potential different issues. Please create your own post and that will be easier to help you - thank you
I am really mad my sims 4 keeps crashing on windows 7 it was fine when i had windows vista and you kept posting a message saying that orgin (EA) will no longer support Windows Vista. So all EA> Orgin customers upgraded to windows 7 so I guess you don't support windows at all. WHAT LIKE TO KNOW IS WHAT YOU ORGIN EA GOING TO DO ABOUT THIS PROBLEM,BECAUSE AT THIS MOMENT YOU ORGIN EA HAS COST YOU CUSTOMERS MONEY AND WE AS CUSTOMERS EXPECT TO ENJOY OUR GAME TIME! AGAIN WHAT ARE YOU GOING TO DO ABOUT THIS. FROM: A VERY UNSATISFIED SIMMER
@Lillyflower09 Vista is no longer supported by Microsoft. I had TS4 working on Windows 7 Pro with no problems. I then upgraded my gaming computer to Windows 10 and still have no issues. Really need a lot more information to help you. I don't think Vista will upgrade to Win 7 and has to be a clean install. Does the game work at all? Do you have Origin installed. BTW - Microsoft has ended main support for Windows 7 and is now on extended support. I did have TS4 running on Vista but built a new gaming computer with Win 7 Pro. Posting your dxiag would also help.
@batbfvv4ob1ik Is your computer a pc or mac? If a pc please post your computer's dxdiag.
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