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AngryFemiKeagan's avatar
AngryFemiKeagan
5 years ago

My sims 4 keeps crashing on the loading screen

I've tried everything to fix this I open up the game and once I get to the sims logo loading screens and it freezes and the only way to get out of it I have to completely reset my pc please help me I...
pc
AngryFemiKeagan's avatar
AngryFemiKeagan
5 years ago
@puzzlezaddict so i got the new driver but ddu isnt working i go to check on it it asks to confirm file movement but if i say yes or no it closes but if i move it it just says 48% extracting ive tried eleting it and redownloading and so im now im just stuck here
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@AngryFemiKeagan  Please restart your computer and try again.  If you still can't run DDU, please run another dxdiag and attach it to a post.  The first one was missing some info, which may or may not be relevant; hopefully this one will be complete.

  • AngryFemiKeagan's avatar
    AngryFemiKeagan
    5 years ago
    @puzzlezaddict its still doing the exact same thing no clue if i miss read instructions but i downloaded after my first restart then turned off my connection to the internet then checked it and it look like i had descripted
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @AngryFemiKeagan  Could you please post a screenshot of what you see when you're asked to "confirm file movement"?  And what happens if you choose a different location to move the files?

      • AngryFemiKeagan's avatar
        AngryFemiKeagan
        5 years ago

        if i chose different file locations it just closes

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