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queenrose68's avatar
queenrose68
5 years ago

My Sims 4 Legacy Edition game wont open through origin or the desktop

I click on play through origin and it literally takes me back to Origin as if i never clicked play. When i click on the desktop it does nothing. My sims 4 icon is just a white flag. I tried renaming ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@queenrose68  Does the game open now?  Please test in a(nother) clean user folder: move the existing Sims 4 folder out of Documents\Electronic Arts, if there's a folder present, and let the game create a new one.

If that doesn't help, try a clean boot:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Instructions for Windows 7 are further down the page.

If you still can't play, please check the Reliablity Monitor again and post any new errors you find.

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