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@queenrose68 Thanks for letting me know. I'm not sure what else to suggest, but someone else thought it might be worth doing a clean uninstall of Origin. I know you did a regular uninstall before, but this process is much more thorough:
- First, clear Origin's cache (again; restart your computer if you get an error when deleting a file).
- Right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders. Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
- puzzlezaddict5 years agoHero+
@queenrose68 I'm sorry to say it, but I really don't know what else to do. I've asked around, and I'll keep looking for more suggestions; if I hear anything, I'll post back and tag you.
I really wish I could help you with this.
- 5 years ago
I am having the exact same problem
I will wait if there's a solution because I really want to play Sims
- puzzlezaddict5 years agoHero+
@koniiGR Are you specifically seeing the ntdll.dll errors when trying to play Sims 4? If you're not sure, please post a dxdiag and check the Reliability Monitor, as described earlier in this thread:
About The Sims 4 Technical Issues - PC
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