@cleer777 Did loading a backup save work? If not, try loading a different household within the save, then moving your main household to a different lot. This will distinguish between issues with a sim or sims and issues with their house.
If the issue is the lot, can you load it in Build/Buy? You can try deleting rooms one at a time to find out what is causing the problem. Once you identify the correct room, quit without saving and reload, then delete objects within the room until you find out which one is the culprit.
If the problem is the sims, as in, you can't load into your household even if they're living on a random base game (or blank) lot, split the household and keep testing until you find out which sim is broken. It's possible the sim is fixable, but if not, you might need to delete them and create them from scratch. Still, the first step is finding out which sim, if any, is affected.
And again, it might be easier to just load a backup save instead of fixing your current one, that is if you still have an unaffected backup.
@puzzlezaddictI hade trouble being able to find a old save, but I did try removing the sims and with all 3 of them removed rotating them and the game never loaded, I went into build buy it loaded and I left and it still loaded and I moved the whole household to a base game lot and still didnt work, so I think it could possibly be all 3 of the sims
update: I tried moving sims ik aren't broken into the house and the game never loaded so I believe its the house and possibly my sims
@cleer777 Can you load the house in live mode with different sims living there? If so, the house is fine; if not, it's not, and you need to test it as I described, or delete it outright.
For the sims, are you loading one of them at a time on a different lot? If you haven't tried this, please do so now.
I provided a link for loading a backup save before, but here it is again:
https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/
@puzzlezaddictohhhh no I never tried loading them at a different lot, id move the sims out to a new household then try to load in in the same house, and when I tried moving a different household into the lot it didnt work and the game didnt let me load in even with a new family.
update: I tried loading in my other family in the same save and now that family won't load
@cleer777 Are you seeing any lastexceptions when you try to load your households? They'd be in Documents > Electronic Arts > The Sims 4. The best practice is to delete any you currently have and try to load the household again, then look for a new one. If you do find one, please copy and paste its text into a post here. It'll be very long, so please use a spoiler.
Additionally, were you ever using any custom content playmats?
@cleer777 Alright, let me know if you need any more help.
@puzzlezaddict I know this is old but I'm having the same issue now and I had a cc playmat in the house - what were you going to say about that that could be causing it? (The issue is the same even without cc or mods)
@marieod_x The issue from 14 months ago is probably not the same issue as you're seeing now given how much the game has changed. But either way, it would be best to ask in the Mods forum:
https://answers.ea.com/t5/Mods-CC-Issues/bd-p/the-sims-4-game-issues-mods-en
Describe your issue and list the cc playmat(s) you use, and someone will be able to give more specific help.
Since this thread is a bit old and probably no longer relevant, I'll lock it here.
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