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digitalchet's avatar
digitalchet
11 years ago
Solved

My sims4 game won't start.

Apparently, from what I've been reading this is a common issue.  First week installed, the game ran fine; no issues at all in game,  or during startup between gaming sessions.  No gaming for a week o...
pc
  • crinrict's avatar
    crinrict
    11 years ago

    No. It's one of the standard suggestions (do I not have that on the list ??). Should not be a problem.

    They did correct some issue with the ActivationUI.exe a few patches back so I'm glad to hear that it's not that for you.

    I hope that fix continues to work for you.

digitalchet's avatar
digitalchet
11 years ago

Ok, i've gone through and tried everything on that list and still the game will not launch.  Even went as far as uninstalling it and reinstalling on the C:\ drive, which is ludicrous.

I just find it incredible how the game functioned without issue one day, then simply stopped working without a hint of a reason as to why,  and yet have Origin and its associated games function normally.  I'm now convinced it is solely an issue with the game itself and am so deeply disappointed and yet a little unsurprised, it always seems to be something with EA games.

Any other suggestions?

crinrict's avatar
crinrict
Hero+
11 years ago

Do you have any lastcrash.txt files in documents\electronicarts\thesims4\ ? If so, could you zip them up and upload to mediafire or dropbox and put the link here.

  • digitalchet's avatar
    digitalchet
    11 years ago

    As of the latest version which I just applied and tested, the game starts up with a white screen but crashes immediately with a "The Sims 4 has stopped working" dialog.  This shows some progress, as before there was not even the hint of the application starting at all, save for the change in opacity for the Play button in Origin.  Baby steps, I guess.

    LastCrash.txt available here.

    • digitalchet's avatar
      digitalchet
      11 years ago

      Still unable to get the game to run.  Does that crash log provide any answers?

      • crinrict's avatar
        crinrict
        Hero+
        11 years ago

        I can't read them myself and usually forward them so EA can look at them and find out what needs changing.

        Since you have the KERNELBASE.dll showing as faulty module though, I wonder if it's some kind of conflict but you did try a clean boot and that didn't help, right ?

        Did you try googling for KERNELBASE.dll ?

        Another thing I meant to ask, can you check what process get started ? Do you see ActivationUI.exe as well ? Did you try the process monitor ?

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