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puzzlezaddict
6 years agoHero+
@jenna16203 Try disabling any overlays you have running while you play: Steam discord, that kind of thing. Disable Origin in-game as well. In Origin, hover over your username, select Application Settings, then Origin in-game, and turn off the setting.
If that doesn't help, please delete options.ini from Documents\Electronic Arts\The Sims 4. The game will create a new options file the next time it launches. You'll have to redo your settings, but hopefully the game will at least open properly.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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