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My sims 4 game keeps freezing and wont unfreeze. I honestly need help. Good things will happen and I will play for hours and then it freezes and I have to restart my laptop to get it to close. It's honestly annoying also because I have to re-open my other applications. Can somebody please help. Yes, I have mods and alpha cc. lol is the dx file.
@frostylillacs Your BIOS is one version behind, so that's a good place to start. Follow the instructions carefully; installing a new BIOS version is more complicated for the system than simply updating a driver.
The Intel chipset software that's throwing errors is actually newer than the version HP offers; this may be due to HP not updating the driver page, or you could have received an incompatible driver. Let's leave this one for now though and see whether the BIOS update fixes that particular issue.
The other step to take is to clean uninstall and reinstall the graphics driver. Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3403
Download the graphics driver dated July 1 from HP.
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Intel if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe as an admin: right-click on the download and select "Run as administrator." Then restart again (and go back online) before trying to play.
If the game still doesn't work, please provide a fresh dxdiag.
