Forum Discussion

giggy1017's avatar
giggy1017
New Novice
3 years ago
Solved

Need Help to Remove Legacy Edition From My Account

I need help getting legacy edition removed from my account. I have just had to uninstall and reinstall my game, just to have to sit here the whole time and wait to cancel legacy edition installation when it pops up to install. I tried getting it to launch the normal version and it wasn't working.

  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @LunarisBellator  If you run Sims 4, do you run the Legacy Edition or the standard version?  You can tell by the version number on the Main Menu: the standard version will end with .1020 or .1030, and the LE will end in .1520 or .1530.

6 Replies

  • @giggy1017  The Sims 4 Legacy Edition was sunset at the end of last year and can no longer be installed or even launched.  At least that's been the case for months now.  So please post screenshots of what you're seeing: the LE trying to install, plus what happens when you try to launch the standard edition.

  • giggy1017's avatar
    giggy1017
    New Novice
    3 years ago

    I've since reinstalled and canceled the download. The game was launching like it normally would but when I tried to use my save file it would say I'm missing every pack since university, even tho they were installed. I repaired the game and tried again, to get the same outcome. When I just reinstalled, I had to cancel the Legacy Edition installation because it tried installing again along with all my packs. Before I reinstalled, my files even showed a normal bin folder, and bin le folder, which made it clear it was definitely installed the first time.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @giggy1017  I'd still like to see screenshots of what's going on here.

    Please also load the game to the Main Menu and find the version number in the lower-right area, then list it here.  I'd like the full number, as in, 1.xxx.xxx.xxxx.

    As for the missing packs, please run searches for two or three of them.  Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing packs in the search field in the upper-right corner.  This is the full list of packs:

    https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

    For example, if you're looking for Horse Ranch, you'd search for EP14 .  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.  Then repeat for one or two more packs.

  • LunarisBellator's avatar
    LunarisBellator
    Rising Novice
    3 years ago

    So I just now redownloaded it after a longer break and noticed this. Usually I can uninstall it but I haven't used EA for this game before. I was using origins for the longest time.

    This install is on a clean pc. 3060ti, I5 gen 12 12600, windows 10. I keep reading it's "not here" anymore or that if you have an older pc you should have it (windows 7-8.1).. but mine isnt that old??? 

    I couldn't choose what it installed or which dlcs or any of that. I couldn't in manage tell it to uninstall and now I am clueless and 45 min of googling it brought me here. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @LunarisBellator  If you run Sims 4, do you run the Legacy Edition or the standard version?  You can tell by the version number on the Main Menu: the standard version will end with .1020 or .1030, and the LE will end in .1520 or .1530.

  • LunarisBellator's avatar
    LunarisBellator
    Rising Novice
    3 years ago

    Thank u for letting me know this. It was really helpful! so I am running 1030! so no problems just weird it download it then and its almost what 7GB ^^'