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ingabirnaj's avatar
ingabirnaj
Rising Newcomer
13 days ago
Solved

Need help with a refund.

Hi I need a refund for a double charge for the Enchanted by nature pack. I bought it on Friday July 11th and when I first bought it it seemed like the charge didn't go through. I bought it again two ...
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  • ElliotLH's avatar
    ElliotLH
    13 days ago

    Hi ingabirnaj,

    You should be able to open a case at help.ea.com with these steps:

    • Search for "The Sims 4" and select the tile.
    • Select "See all help topics".
    • Choose "I want a refund" and the chat option should appear beneath the article that appears. 

    The agent may also be able to help you with the problem you're facing with starting the game.

ElliotLH's avatar
ElliotLH
Hero+
13 days ago

Hi ingabirnaj,

You should be able to open a case at help.ea.com with these steps:

  • Search for "The Sims 4" and select the tile.
  • Select "See all help topics".
  • Choose "I want a refund" and the chat option should appear beneath the article that appears. 

The agent may also be able to help you with the problem you're facing with starting the game.

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