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TheOtherSim's avatar
TheOtherSim
3 years ago
Solved

Need help with recent crash report

I keep receiving a crash report for the game whenever I load into my current legacy home even though everything worked just fine yesterday. The crash report is listed at the bottom but so far today I...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @TheOtherSim  Did you at any point try to move the page file to your external SSD, or create a second page file there?  If so, that might be the reason you're seeing this error.  But regardless, the fastest way to (probably) fix it is to set the page file to zero, delete pagefile.sys, restart your computer, and set the page file back to Windows-managed.  You're already in the right location overall; click Change in your second screenshot to see the page file options.  And you'll want to set its size to zero for all drives.

    To delete pagefile.sys, you'll need to set File Explorer to show hidden files.  The file will be on the root level of the drive, so just C:\ if it's only on your C drive.

    Hopefully the Sims 4 issue won't show up again, but if it does, let me know.  And definitely keep backups of your saves and anything else you wouldn't want to lose, both now and in general.

TheOtherSim's avatar
TheOtherSim
3 years ago

The only changes to my computer these past few days has been the addition of a new SSD that I'm using only for storage purposes. Could this have affected Sims in any way? Should I reinstall the game onto the SSD instead? When I thought space was the issue on my C drive, I moved it to the D drive and still ran into the same problems.

EDIT: So I went ahead and unplugged the SSD from my pc and everything is now working just fine in game. The only files I sent over to the SSD were mp4s from my recorded gameplay (recorded using GeForce Experience program) --no programs, mods, game files, etc. I'm not sure why it caused issues with the sims specifically, but I hope to eventually still be able to use an SSD for extra storage. Any ideas/advice would be greatly appreciated if possible!

  • TheOtherSim's avatar
    TheOtherSim
    3 years ago

    Sorry for the delayed response! I've attached the dxdiag file. I have also plugged the SSD back in with all the same files still on it and loaded up the sims with no issues at all. I was able to load two of my most played saves, their homes, in/out of build buy mode, loading to the world map, etc and didn't receive any crash reports or last exception reports. I'm not sure what caused it the first time. However, ever since unplugging the SSD, each time I boot up my pc, I get these popup windows. I usually hit "ok" but I'm not too sure what it means. It still popped up even with the SSD plugged in.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @TheOtherSim  Did you at any point try to move the page file to your external SSD, or create a second page file there?  If so, that might be the reason you're seeing this error.  But regardless, the fastest way to (probably) fix it is to set the page file to zero, delete pagefile.sys, restart your computer, and set the page file back to Windows-managed.  You're already in the right location overall; click Change in your second screenshot to see the page file options.  And you'll want to set its size to zero for all drives.

      To delete pagefile.sys, you'll need to set File Explorer to show hidden files.  The file will be on the root level of the drive, so just C:\ if it's only on your C drive.

      Hopefully the Sims 4 issue won't show up again, but if it does, let me know.  And definitely keep backups of your saves and anything else you wouldn't want to lose, both now and in general.

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