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Blessing2518's avatar
Blessing2518
Seasoned Novice
1 year ago
Solved

need to reinstall Sims 4 but cant find on EA anymore

Hi  I was having a problem with one drive and memory  so I decided to move the documents file to my PC only. THen the game would get stuck while loading and freeze. After 3 times, I decided to unins...
  • puzzlezaddict's avatar
    1 year ago

    @Blessing2518  When you say you can't find Sims 4, do you mean in the EA App?  It should be in My Library.  Be sure to scroll down if you have a number of games; Sims 4 will be near the end of the list (in English at least) when it's not already installed.

    If you don't see Sims 4 in your library, please make sure you're signed into the correct EA account.  A large number of people have mistakenly switched accounts in the last couple of years, usually without having any idea, so it's an easy mistake to make and would explain why the game isn't listed.  If your game library isn't loading at all, for example if you see an error or a bunch of blank boxes, that's a separate issue.