@seashellcats Is your user data (saves, mods, etc.) on your external drive, or is the game installed there, or both? Does your computer run Windows or macOS?
And when you say you reset your laptop, do you mean you wiped it entirely, or something else?
My mods and cc are on my computer drive, and the game is on the external hard drive. My computer runs on Windows. Yes, I reset my laptop wiped clean.
@seashellcats Please rename the Sims 4 folder in Documents > Electronic Arts to something that doesn't include "Sims 4" in its name. This will prevent the game from reading it but not delete your data (saves, mods, etc.), the idea being to find out whether the game works with no user data. Let me know either way.
If you still can't play, then the next step is a clean uninstall and reinstall of the game, and the EA App for good measure. Please use Revo Uninstaller (the free version is fine) to remove both, and restart your computer before reinstalling either one.
Make sure the Sims 4 folder you renamed still has a different name so that Revo doesn't flag it for deletion.
Finally, before reinstalling, make sure your SSD is formatted as NTFS. You can check by clicking Windows key-X and selecting Disk Utility. If it uses something else, e.g. exFAT, you'll need to format it before reinstalling the game.
When installing Sims 4, create a folder on the root level of the drive and select that. For example, you might install into D:\Games\ rather than simply D:\ or D:\folder 1\folder 2.
OMG....I knew I missed something.. but i'll try it to do your method. I'll let you know what happens next. Thanks.
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