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Nazj8's avatar
Nazj8
Newcomer
2 days ago

My Sims 4 starting up in a tiny window

Greetings. I appreciate any and all help I can get on this matter. Whenever I start up my Sims 4 game on my Acer laptop this happens. It immediately minimizes and stays on this screen. I have tried disabling all apps on start up, disabling Discord on my laptop, I tried a system config on my Windows 11 to troubleshoot any background applications. I still see some background applications when I load into the game however they seem to be necessary for the computer's function (I'm not super savvy on computers so I can be wrong on this). I just don't know what to do anymore. Any suggestions are much needed and appreciated. 

crashing
downloads
ea app
hardware
launching

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    42 minutes ago

    Nazj8  Try forcing the game to open in windowed mode.  (I realize it looks like it's there already, but it may not be.)  Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).

    If that doesn't help, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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