@baileered Try clearing the EA App's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
and repairing the game: open My Collection, hover over the Sims 4 icon, click the three dots, and select Repair.
If that doesn't help, please let me know where and how you the packs: from EA (in-game, in-app, website), from Steam, or from somewhere else.
I had already repaired the game and that didn't help. I cleared the cache and that didn't help either. I purchased them in the EA app on my windows computer.
@baileered If you have the Sims 4 CAS Demo installed, please see this thread for a workaround:
