So I'm super excited to take advantage of the Gallery on the Sims 4, but no matter what I search for no results are found. I have triple checked that I have selected the broadest of categories like "All" instead of "Maxis," but I still get no results. Even when I am 100% sure of an Origin ID, when I search for it, it dorsn't come up with anything. Hashtags are the same way. I just ended a Help Chat and was informed this seems to be a bug/glitch and the easiest way to contact developers would be here. Thanks in advance for any help!!

Hey all! I just fixed my gallery. Delete the cache and localthumbcache.package files in the Sims 4 folder as well as the Resource.cfg in the mods folder. Re start the game and it should work, hopefully.

Is your gallery down? Mine is too

Are you sure the filter is set to ALL and not to MAXIS (default) Also try playing around with the sort choices

What's the Origin ID you're looking for, so I can check as well? Or is it the same with any Origin ID you're searching for?A screenshot would come in handy for testing purposes. 🙂

I've had the same problem. I've searched for multiple Origin IDs and had the same "No Results Found" message display. For example,, I want to download a lot by babylo5 that I saw on a blog but the gallery cannot find the ID. When I search for the ID in the Origin friend-finder, the ID displays immediately, so I know that it's not a matter of misspelling the name. I even searched for my own Origin ID at one point and had the same problem.

"No Results Found" on the Gallery | EA Forums

20 Replies

Anonymous
11 years ago
What's the Origin ID you're looking for, so I can check as well? Or is it the same with any Origin ID you're searching for?

A screenshot would come in handy for testing purposes. 🙂
gopostal82
11 years ago
I've had the same problem. I've searched for multiple Origin IDs and had the same "No Results Found" message display. For example,, I want to download a lot by babylo5 that I saw on a blog but the gallery cannot find the ID. When I search for the ID in the Origin friend-finder, the ID displays immediately, so I know that it's not a matter of misspelling the name. I even searched for my own Origin ID at one point and had the same problem.
crinrict
Hero+
11 years ago
Are you sure the filter is set to ALL and not to MAXIS (default)

Also try playing around with the sort choices
gopostal82
11 years ago
Yeah, my filter is set to ALL. I've got unowned stuff included as well. Tried with Most recent, Dowload all time, Favorite all time. Tried with each 7 day option, too, just for yucks. Still nothing.
crinrict
Hero+
11 years ago
Not sure what else to suggest.

Maybe deleting cache files: http://sims4.crinrict.com/en/2014/09/delete-cache-files/ ?
AncientRevenant
8 years ago
EA man A++++++++++ SCREW UPS THEY CANT GET ANYTHING RIGHT CANT WAIT TELL THE GAMEING CUMMITITY GETS SICK OF THEM AND THEY GO OUT OF BISNESS THANK YOU FOR MESSSING UP YET AGAIN ANOTHER THING IT WORKED FINE TELL YOUR UPDATE EA I WISH I COULD SCREAM AT YOUR FACES IM SICK OF YOU DESTROYING EVERYTHING GOOD AND NOT HAVEING ANY CONSEQUENCES FOR YOUR ACTIONS YOU NEED TO BE PUNISHED!
rachelekw
8 years ago
Is your gallery down? Mine is too
crinrict
Hero+
8 years ago
@rachelekw wrote:
Is your gallery down? Mine is too

Currently working fine for me but this could just be a intermittent issue due to traffic.

Try later.
Anonymous
8 years ago
Hey all! I just fixed my gallery. Delete the cache and localthumbcache.package files in the Sims 4 folder as well as the Resource.cfg in the mods folder. Re start the game and it should work, hopefully.
GlitterGlam04
8 years ago
What you suggested didn't work. What do I do?!?!