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VikaNaruto's avatar
VikaNaruto
6 years ago
Solved

"No Signal" - Sims 4

Hey there.  I'm having a serious problem with my Sims 4. I have all the expansions, stuffs and etc, and yet when i'm playing after 15 min the game is "crashing". By "crashing" I mean my monitor g...
pc
  • VikaNaruto's avatar
    VikaNaruto
    6 years ago

    @PsychotpsThank you, I did. It didn't helped. But! while I waited I spoke with EA Customer service and they gave me a good solution!

    They told me to go to:
    C:\Users\username\Documents\Electronic Arts

    Rename the "The Sims 4" folder to "The Sims 4_backup", reopen the game and to see that it opened a new "The Sims 4" folder - and it did.
    After that, I had to transfer these folders: mods, recorded videos, saves, screenshots, tray and these files, clintdb.package, config.log, gameversion.txt, localthumbcache.package, options.ini, Userdata.lock to the newly created folder.
    At the end, I deleted my mods and restarted the game again and it works perfectly.

    I hope it will help for some other people who having the same problem.

    Thank's for your reply again.

Psychotps's avatar
Psychotps
Seasoned Ace
6 years ago
@VikaNaruto Sounds like the game may be overheating the computer or video card? Have you tried turning down the game quality settings, game video resolution?
VikaNaruto's avatar
VikaNaruto
6 years ago

@PsychotpsThank you, I did. It didn't helped. But! while I waited I spoke with EA Customer service and they gave me a good solution!

They told me to go to:
C:\Users\username\Documents\Electronic Arts

Rename the "The Sims 4" folder to "The Sims 4_backup", reopen the game and to see that it opened a new "The Sims 4" folder - and it did.
After that, I had to transfer these folders: mods, recorded videos, saves, screenshots, tray and these files, clintdb.package, config.log, gameversion.txt, localthumbcache.package, options.ini, Userdata.lock to the newly created folder.
At the end, I deleted my mods and restarted the game again and it works perfectly.

I hope it will help for some other people who having the same problem.

Thank's for your reply again.

  • frejaslife's avatar
    frejaslife
    2 years ago
    @VikaNaruto I have the Same problem, I did as you suggested and could play for 5 hours however now it crashes again after 15-30 minutes of playing
    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi all,

      As this thread is now a bit older, it's been locked to prevent necro-posting.

      If you're needing further help on this, please feel free to create a new thread instead so we can take a look with you 🙂 

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