After I click the icon on my desktop to start the game it’ll pop up and say Sims 4 but then the screen will go white and then won’t do anything at all. Once that screen is there I can’t exit out of it, I have to restart the computer in order to get the screen off. Ive been having this issue since Sunday12/6/20.
@Poohbearjahduh Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help either, move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see if you can get far enough to start a new save and play in live mode for a bit.
If nothing works, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
